The Glow Up Project CIC (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with our services or visit our website.
1. Information We Collect
We may collect and process the following information:
• Personal details: name, email address, phone number, and postal address.
• Referral details: information provided through referral forms (e.g., about children, families, or professionals making a referral).
• Therapy-related information: relevant background details required to provide therapeutic services (always handled with strict confidentiality).
• Technical data: IP address, browser type, and cookies when you use our website.
2. How We Use Your Information
We use your information to:
• Provide and manage our therapy and community services.
• Respond to enquiries and process referrals.
• Maintain records in line with safeguarding and legal requirements.
• Improve our services and website.
• Comply with legal, safeguarding, and regulatory obligations.
3. Lawful Basis for Processing
We process personal data under the following lawful bases (as set out by the UK GDPR):
• Consent – when you give us permission to use your data (e.g., subscribing to updates).
• Contract – to deliver the services you have requested.
• Legal obligation – where we are required to comply with the law (e.g., safeguarding, child protection).
• Legitimate interest – where it is necessary to run our services and does not override your rights.
4. How We Store Your Information
• All records are stored securely in compliance with GDPR.
• Digital records are password-protected and encrypted where possible.
• Paper records (if used) are kept in locked storage.
• We only keep data for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g., safeguarding or HMRC requirements).
5. Sharing Your Information
We do not sell your information.
We may share information with:
• Partner organisations, local authorities, or commissioners where required for service delivery.
• Safeguarding agencies, if there are concerns about safety or wellbeing.
• Professional advisors (e.g., legal or insurance) where necessary.
6. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request corrections if your data is inaccurate.
• Request deletion of your data (where legally possible).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
7. Cookies
Our website may use cookies to improve user experience. You can control or disable cookies in your browser settings.
8. Contact Us
If you have any questions or wish to exercise your rights, please contact us:
The Glow Up Project CIC
Email: info@theglowupproject.org
Phone: 03330908819
Address: Suite 2017, Fleet House, Springhead Enterprise Park, Springhead Road, Northfleet, DA11 8HJ
